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Welcome to Dental Wholesale Direct Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Dental Wholesale Direct Website.

Terms and Conditions
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Dental Wholesale Direct's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We”, “Our” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the U.S. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Products and Orders
Products may be purchased in any quantity and combination.
Prices are subject to a change without notice.
We do accept returns; please see our return policy for more information.
All short expiration items are in limited quantities and will be deleted from orders in case they have been sold out, it such a case deleted items will not count towards eligibility for any incentive / promotion offered at that time.
Orders received before 15:00 (EST) will be processed the same day based on availability of the products.

If you are purchasing Dentsply products, please read our Disclaimer Here

Shipping
We ship only within the continental US states. No shipping charge for orders exceeding $200.*

The customer is responsible for shipping charges on expedited and express shipping requests. Orders up to $200 will be charged $10 shipping & handling.

All orders are being shipped by standard service and the average delivery period is 3-5 business days. Faster shipping methods are available upon request and are subject to additional charge.

*Additional fees may apply for heavy items (including all liquids) and large volume orders. The total shipping cost will be adjusted upon check-out or when ready to ship out.

Payments and Penalties
All orders are subject to any applicable taxes as dictated by your state. Florida customers will be charged 6% sales tax.

All refused shipments, as well as returned shipments due to receiver fault (maximum delivery attempts exceeded, wrong / incomplete address etc.) will be subject for both directions shipping cost + taxes and duties if applicable.

You are responsible for all outstanding payments on your account. Payment terms are available. Please contact our Customer Service team to set up payment terms.

Return Policy
All returns must be made within 30 days from the date of delivery in an unopened original packaging.
All returns must obtain return authorization first.
Returns must be accompanied by a copy of the invoice they appeared on mark with the provided RMA #. 

  • NO RETURNS OF ANY DISPOSABLE / LIQUID ITEMS IS ALLOWED 
  • NO RETURNS OF ANY SPECIAL ORDERS ARE ALLOWED 
  • NO RETURNS OF ANY REWARDS CARD IS ALLOWED

Incomplete returns will not be honored and items will not be reshipped to customer .

Any disputes on incomplete/ wrong/ defective orders must be made within 48 hours of delivery. If the return was a result of a customer error, you are responsible for all shipping charges. If the error was made on our part, we will waive the return shipping charges.

Several types of goods are exempt from being returned:

  • Downloadable software products
  • Discontinued or Expired Items
  • Clearance Items
  • Any item not in its original condition, damaged and/or missing parts for reasons not due to our error
  • All disposable items
  • Liquids
  • Clearance items (if applicable)
  • Only regular priced items may be credited, unfortunately, clearance items cannot be refunded.

Rewards and gift cards *: (available ONLY for customers with US physical shipping address)

When returning an item(s) that was used towards redemption of a gift card, you must still maintain the minimum purchase amount required for the promotion otherwise you will be charged for the value of the gift card. To avoid this, you can maintain the minimum purchase requirement with an equivalently valued item(s). If you do not meet the minimum purchase requirement used towards the redemption you will be charged for the value of the gift upon return/exchange of the item(s).

Example 1: If your order before tax is $250 and you are in receipt of a gift card (valued at $25 - per $250 purchase) but return an item(s) valued at $25, you no longer meet the minimum purchase requirement. You will be charged $25 for the gift card which will cancel out your return credit for $25 for the item(s) purchased.

Example 2: If your order before tax is $500 and you are in receipt of a two gift cards (valued at $25 each – one $25 card per $250 purchase) but return an item(s) valued at $50, you no longer meet the minimum purchase requirement for receiving two $25 gift cards. You will be charged $25 for one gift card and you will receive a return credit for $25 for the item(s) that was purchased and returned. Alternatively, you may replace the item(s) with equivalently valued items(s).

When placing an order for an exchange, regular shipping charges will apply (i.e. if replacement is less than $200 in value it will be subject to a standard shipping charge).

If you have any additional questions, please contact one of our Customer Service Representative for clarification and additional details.

*   SOME OF THE REWARD CARDS ARE CHARGING A MONTHLY FEE ON THE REMAINING BALANCE ON THE CARDS AFTER THE 7TH MONTH OF ACTIVATION (7 month since the card was shipped to the customer)

Rewards
With Dental Wholesale Direct, you may earn rewards. Please see our Return Policy for more information on returning items and the effect on your rewards.

Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Applicable Law

1. These Terms and Conditions of Sale are subject to the state of Florida law.

2. Any dispute arising from the execution or interpretation of the provisions of this contract requires the parties to come together and to try and find an amicable solution to their dispute, before applying to the competent court.

IN CASE OF DISPUTE, THE ISSUE SHALL BE BROUGHT BEFORE THE COURT IN Ft. LAUDERDALE FLORIDA.

NO RETURNS OF ANY DISPOSABLE / LIQUID ITEMS IS ALLOWED 
NO RETURNS OF ANY SPECIAL ORDERS ARE ALLOWED 

NO RETURNS OF ANY DISPOSABLE / LIQUID ITEMS IS ALLOWED 
NO RETURNS OF ANY SPECIAL ORDERS ARE ALLOWED 


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Shipping Rates

Gifts

  • Less than $250.00 to obtain :
  • All gifts

    VISA Gift Card Promo - Value per total order

All gifts